
Beyond The Fare
Taking transit has become increasingly difficult to navigate, not just with the ARC card, but the way the transit system is designed and administered.
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Taking transit has become increasingly difficult to navigate, not just with the ARC card, but the way the transit system is designed and administered. Bus stops have been removed from more accessible locations, making walking distance to other stops longer. Wait times become longer, especially during winter.
Injuries and recovery are a main reason why I avoid leaving the house. I always feel anxious about walking on uneven ground or ice.
The ARC system requires you to change your password on your account every three months which is not only confusing but overwhelming. With the old system, you’d pay for a monthly pass and be good to go for that entire month, simply by showing the driver. It gave me peace of mind that it was one simple task, nothing more.
Now you must scan your card twice. Once when you board, and once again before you exit. There have been several occasions where I board the bus, go to scan my card, realize there’s no balance, so I have to go sit down on the bus, log into my ARC account, fill in the information that it requires, tap the amount I want to refill, and confirm everything.
This entire process makes me feel frustrated. It shouldn’t be this complex just to get from point A to point B.
















